Privacy Policy

Seamless Communication, Global Impact.

Last Updated:20/05/26

Introduction

AVA Energy Solutions, part of AVA Group, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

As a Data Controller, we are responsible for ensuring that any personal information we process is handled lawfully, fairly, and transparently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or customer feedback. Any updates will be published on this page, and we encourage you to review this policy periodically.

Lawful Basis for Processing

To provide our services effectively and meet our legal obligations, we process personal data under one or more of the following lawful bases:

Contract

We may process personal information where it is necessary to provide quotations, deliver products or services, manage projects, arrange warranties, or fulfil contractual obligations.

Legal Obligation

We may process personal information where required to comply with legal, regulatory, health and safety, or industry-specific obligations.

Legitimate Interests

We may process information where it is necessary for the legitimate interests of AVA Energy Solutions or our clients, provided those interests do not override your rights and freedoms.

Consent

Where required, we will ask for your consent before sending marketing communications or information about additional products and services. You may withdraw your consent at any time.

Information We Collect

We may collect and process the following information:

Contact details, including name, address, telephone number, and email address
Information submitted through enquiry, quotation, or contact forms
Information provided during the delivery of our products and services
Communications with our sales, customer service, and support teams
Recruitment and employment application information
Marketing preferences and communication choices
Social media interactions
Website usage data, analytics, and browsing information

We only collect information that is relevant and necessary for the services we provide.

How We Use Your Information

We use your information to:

Respond to enquiries and requests
Provide quotations and proposals
Deliver our products and services
Manage customer relationships
Improve our website and services
Meet legal and regulatory requirements
Send marketing communications where consent has been provided

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

Service providers and contractors acting on our behalf
Professional advisers and consultants
Regulatory and government bodies where required by law
Finance providers or funding partners where relevant to a project

We will never sell your personal information to third parties.

Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data where applicable
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Security

AVA Energy Solutions takes appropriate technical, organisational, and physical measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic, and help us understand how visitors interact with our site.

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

Third-Party Websites

Our website may contain links to third-party websites. Once you leave our website, we are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing any personal information.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

AVA Energy Solutions
Part of AVA Group

If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) at:

Information Commissioner’s Office (ICO)